NEED HELP?

FREQUENTLY ASKED QUESTIONS

HOW TO ORDER

How Many Shelf Brackets Do I Need?

Longer shelves support down the length of the board. It's important to consider shelf length not just the weight capacity of each bracket. 

We recommend the following guidelines to determine how many brackets are needed based on shelf length:

What Do The Finishes Look Like?

We offer a variety of powder coated finishes available on almost all of our items.

We have a Finish Sample Kit available to view and purchase in advance.

  • CLEAR COATED: raw steel with clear protective coating, natural steel shines through
  • POWDER COATED BLACK: a smooth, matte black finish, most popular finish
  • POWDER COATED BRASS: low gloss, soft brass finish, similar Champagne Bronze
  • WHITE: modern, low gloss, pure white
  • SILVER: low gloss, brushed like silver

What Hardware Do I Need?

We include general installation hardware with all of our items.

The necessary hardware depends on what the product will be installed into.

  • Solid Wood = .75" screw
  • Thick Solid Wood = 1" lag bolts
  • Wall Stud = 2" Lag Bolt
  • Drywall Only = Toggle Bolts

For other installation applications, such as brick or concrete, we offer speciality hardware separately.

Do You Create Custom Work?

Yes! Because we make everything here in our shop (not factory imported), we can make custom brackets, shelves, and hooks.

Send us a message with all of the information: dimensions, color, application, special requests.

SHIPPING

How Long Will It Take to Get My Order

We work hard to get orders out as soon as possible. Typically, we ship out orders within 1- 3 business days, though larger or custom orders may take a bit more time.

Often, we can accommodate tight deadlines. Send us a message to request a faster shipping speed.

Read more about our shipping polices & procedures

Do You Ship Internationally?

Right now, we ship to all 50 states within the US as well as Canada.

Due to regulations and customs, we no longer ship abroad.

What Shipping Method Do You Use?

Because orders are often quite heavy, we use a few different carriers for efficiency and pricing.

Primarily we use USPS and UPS.

If the shipping address does NOT accept USPS, kindly let us know in advance.

ORDER HELP

Can I Change, Return, or Exchange My Order?

We want to make sure every customer is happy with their purchase!

If you've changed your mind or need to adjust your order, please let us know and we may be able to update it before it ships. Because we have a very quick turnaround time, we ask for cancellations or changes within 3 hours of purchasing. 

We do accept returns and exchanges within 30 days of delivery of new items. Because it can be difficult and expensive to ship metal hardware, we recommend ordering a sample, asking questions, and reading our guides to help choose the correct product.  Please read our return policies here for complete information. 

Where is My Order?

All orders are updated automatically with emails sent to the email address entered at checkout.

Kindly refer to those emails which include expected delivery time and tracking information.

If you're not able to locate tracking information, send us a message and we can help.

If an order is marked as delivered but unable to be located, please refer to the steps on our shipping page.

DISCOUNT

Do You Offer a Bulk Discount Code?

Yes! Most of our items have discounts that automatically apply for multiple quantities. See each item for details.

Additionally, we offer free shipping on orders of $100 or more. No discount code needed!

Do You Have a Trade Program?

Yes! We offer a 10% trade discount along with other perks to those in the building & design trade.

Apply here.

Do You Offer Wholesale?

Yes! We do offer wholesale pricing on most of our items. Send us a message with the product and quantity in mind and we'll send over all the details!

FEATURES & AFFILIATIONS

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