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FAQs

Common questions about our shelf brackets and business:

How to install shelf brackets?

It's probably easier than you think! It requires just a few common tool and a little planning. Check out our complete post with step by step instructions for installing your shelf brackets. 

Do you create custom shelf brackets? 

Yes! We are happy to work with you to create brackets custom fit for your shelving project. Just send us a message. 

Do you offer bulk discounts or work with builders and designers?

Yes, we offer discounts on orders of 30 or more in same size/style/finish. We also offer trade discounts to those in the building and design trade. Please send us a message for more information. 


Does wood come with the steel brackets?
We primarily offer our brackets individually but are excited to offer our limited edition wood shelves created with Oregon White Oak lumber from a tree we salvaged near our metal shop. 

How many metal brackets do I need?

Great question.  For strong and safe shelves, we suggest using the following guideline based on shelf length:

0”-36” =     2 Brackets

37”-68” =   3 Brackets

69”-100”=  4 Brackets

101”-132”=5 Brackets

133”-164”=6 Brackets

What is the lead time for your metal brackets?
We work hard here at Cascade Iron Co. to get orders out as soon as possible. Typically, we ship out orders within 3 days, though larger orders may take a few more and custom orders or powder coating may tack on a bit more. If you take a look at our reviews, you’ll see that quick turnaround and customer service is something we take pride in.

Do you have an Etsy shop?  Yep, you can visit us on Etsy too, Cascade Iron Co.

Can I return these shelf brackets, I made a mistake in measuring them?
At Cascade Iron Co. we work hard to make sure every customer is happy with their purchase. If you're not completely satisfied with your order, please contact us and we will do everything we can to try and resolve it for you.

Because it can be difficult to return heavy steel items, we encourage our customers to choose their items carefully and read all of our recommendations for ordering in advance. An ordering guide is located within the photos of each listing.

Also:
Use our installation guide: https://cascadeironco.com/blogs/news/how-to-install-shelf-brackets
Check out our lumber guide for common board dimensions: https://cascadeironco.com/blogs/news/lumber-dimensions-explained

FINISH OPTIONS: If color matching is important, please purchase a single bracket or hook as a sample

DETAILS:
Please look over your order as soon as you’ve received it. If there is an issue with your order, please contact us within 3 days of receipt. Returns or exchanges must be completed within 30 days of receipt. Buyer assumes the cost of re-shipping and re-packaging (we cannot offer refunds on items damaged or lost in transit). We can offer a refund of purchase price minus a 25% re-stocking fee on both returns or exchanges.

In the case where we have made a mistake or items are damaged, we ask for photos of the items, packaging, and invoice and will work hard to replace and fix the situation.

PLEASE NOTE: we ship to the address exactly as entered at checkout. We cannot replace or refund orders in the case of an address entered incorrectly or not updated or if a package was stolen after delivery.